Read Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard, Sheldon Bowles Online
Read # Raving Fans: A Revolutionary Approach To Customer Service PDF by * Ken Blanchard, Sheldon Bowles eBook or Kindle ePUB Online free. Raving Fans: A Revolutionary Approach To Customer Service America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective sys
| Title | : | Raving Fans: A Revolutionary Approach To Customer Service |
| Author | : | |
| Rating | : | 4.12 (862 Votes) |
| Asin | : | 0688123163 |
| Format Type | : | paperback |
| Number of Pages | : | 137 Pages |
| Publish Date | : | 2014-11-19 |
| Language | : | English |
A must read!" -- -- Lynn Posluns President, Fairweather. "A great commonsense approach to customer service" -- -- Jim Pattison President, The Jim Pattison Group"An easily understood message and one every organization needs to hear." -- -- Eamon Ryan President, Lexmark Canada Inc."Making your customers Raving Fans is the competitive edge today. Nordstrom Co-chairman of the Boaard Nordstrom, Inc."Our strategic customer service plan is based on Raving Fans. It has helped focus our energy on this critical area. This book can jump-start you in that direction." -- -- James F
Rebecca Beltzner said Great Customer Service focused read.. I used this book for a book club in our call center at work. The staff loved it, and it was a great booster in our constant customer focus / customer service training.. I'm a Raving Fan! Kenneth Blanchard continues his trend of writing easy-to-read books with BIG ideas for making your business better. Raving Fans is a book of stories relating how fictional companies have created an environment of delivering awesome customer service. A guy that has just been put in a managment position requiring a. Great for communicating customer service ideals to employees A Customer I'm a dentist, and even though people think I have patients, they are also customers. I and my staff have to deliver exceptional service if I expect them to come back and refer their friends and family to me. The normal dental experience in this world is "well, he didn't hurt me too much." I want people to rave a
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. Ravin
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